Refund Policy

This policy explains when Indi Electric Eels Pvt Ltd ("Indi Electric", "we") refunds money for scooter bookings, purchases and dealer security deposits, and how to ask for a refund.

Test rides are free. We do not take any payment for a test ride, so no refund applies.

If you paid a booking amount for a scooter:

• Cancellation before the scooter is invoiced: full refund of the booking amount.
• Cancellation after the scooter is invoiced or registered: the booking amount is not refundable.
• If we or the dealer cannot deliver the booked model within 30 days of the promised date, you can cancel and get a full refund.

Once a scooter is delivered and registered, it cannot be returned for a refund for a change of mind. Manufacturing defects are handled under the warranty: we will repair or replace the faulty part as written in the warranty card.

If you find a problem at the time of delivery (damage, missing parts or wrong model), tell the dealer before you sign the delivery note and write to us within 48 hours.

Most purchases are paid to our authorised dealers, who issue the invoice. Refunds on those payments are processed by the dealer. If you face any problem, contact us and we will help resolve it with the dealer.

The security deposit paid by a dealer, sub-dealer or distributor is refundable, as per the signed dealership agreement. The refund is usually made after:

• The agreement ends or is cancelled as per its terms.
• All dues, unpaid invoices and stock accounts are settled.
• Branding material and company property are returned, if the agreement requires it.
• Refund timeline: within 60 days of settlement, less any amounts due under the agreement.

Message or call us on +91 9045334447 with your name, phone number, booking or invoice number, dealer name and the reason for the refund.

We will confirm receipt within 2 working days.

Approved refunds are paid to the original payment method or by bank transfer to the payer's account, within 7–10 working days of approval. Bank processing times may add a few days.

Indi Electric Eels Pvt Ltd, 110-Kharda Colony, Mukundpura Road, Bhankrota, Jaipur, Rajasthan 302021

Phone / WhatsApp: +91 9045334447